STEP 1 Call the office to get instructions on how and where to locate your meter lid and pit, generally found in the yard out near the road. To remove the lid you will need to call the office because it takes a special 5 sided tool. Please do not use other wrenches, they will round the edges of the nut which will make it hard to turn to open the lid.
STEP 2 Once the meter lid is opened, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Our meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest hundred gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
Step 4 If you are looking to see if you have a leak, on the face of the meter there is a red triangle. If water is moving through the meter the triangle will move. Make sure you have everything off in the home and check the triangle. You may have to wait for 5 - 10 seconds to see it move. If it is moving then water is moving through your meter and you have a leak. To further test to see if the leak is inside or outside the home and if you have a shut off where the water enters the home. You can shut the water off where it comes into the home and go back and see if the movement stops. If so the leak is in the home. If the triangle is still moving then the leak is between the meter and the home.